Privacy Policy

Last updated: [Insert date]

Mobility Scooter Hub respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share your personal information when you use our website:

https://mobilityscooterhub.co.uk/

Mobility Scooter Hub is a UK website that allows users to browse, buy and sell mobility scooters, wheelchairs, power chairs, trikes, parts, accessories and other mobility assistance equipment.

For the purposes of UK data protection law, the data controller is:

Mobility Scooter Hub
Contact: sclennell@outlook.com
Telephone: 07799 71045

If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.

1. Personal information we collect

We may collect and use the following types of personal information:

Information you provide to us

This may include:

Your name
Email address
Telephone number
Username and password
Location or general area
Details included in adverts or listings you create
Photos or images uploaded with an advert
Messages or enquiries sent through the website
Information provided when you contact us

Information collected automatically

When you visit our website, we may automatically collect certain technical information, such as:

IP address
Browser type and version
Device type
Pages visited
Time and date of visit
Referring website or search engine
Cookie and analytics information

Information shown publicly

If you place an advert, some information may be displayed publicly on the website, such as:

Advert title and description
Photos
Price
General location
Contact details, where you choose to display them
Any information you include in your advert text

Please do not include sensitive personal information in your advert unless you are happy for it to be visible to other users.

2. How we use your personal information

We use your personal information for the following purposes:

Purpose	Types of information used	Lawful basis
To allow you to register and manage an account	Name, email address, username, password	Contract
To allow you to submit, edit and manage adverts	Account details, listing details, photos, location, contact details	Contract
To display adverts to website visitors	Listing details, photos, price, location, chosen contact details	Contract / Legitimate interests
To respond to enquiries and support requests	Name, email address, phone number, message content	Legitimate interests
To help buyers and sellers communicate	Contact details and advert details	Contract / Legitimate interests
To manage website security and prevent misuse	IP address, account details, technical data	Legitimate interests
To improve the website and understand how it is used	Analytics and technical information	Legitimate interests / Consent where required for cookies
To send updates or marketing emails, where you have opted in	Name, email address, marketing preferences	Consent
To comply with legal obligations	Relevant account, advert, transaction or communication information	Legal obligation

UK GDPR requires organisations to identify a lawful basis for each purpose before using personal data and explain this in their privacy information.

3. Marketing emails

If you sign up to receive updates, news or marketing communications from us, we may use your email address to send those communications.

You can unsubscribe at any time by clicking the unsubscribe link in our emails, where available, or by contacting us directly.

We will not sell your personal information to third parties for marketing purposes.

4. Cookies and analytics

Our website may use cookies and similar technologies to:

Keep the website working properly
Remember your preferences
Support login and registration features
Understand how visitors use the website
Improve website performance
Support security and fraud prevention

Some cookies are strictly necessary for the website to function. Other cookies, such as analytics or advertising cookies, may require your consent.

The ICO states that users should be told when cookies are used and what they do, and that non-essential cookies usually require the user’s agreement.

You can control cookies through your browser settings. If the website uses a cookie banner, you may also be able to manage your preferences through that banner.

5. Who we share your information with

We may share your personal information with trusted third parties where necessary, including:

Website hosting providers
WordPress/theme/plugin providers
Email service providers
Analytics providers
Security, spam prevention or fraud prevention services
Professional advisers, such as accountants or legal advisers
Law enforcement, regulators or authorities where required by law

We only share personal information where necessary and only for the purposes described in this Privacy Policy.

If you post an advert, the information you choose to include in that advert may be visible to other website users and the public.

6. Payments

If paid adverts, featured listings or other paid services are introduced, payments may be processed by third-party payment providers. We do not usually store full payment card details ourselves. Payment providers process payment data in accordance with their own privacy policies and security procedures.

7. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

As a general guide:

Account information is kept while your account remains active.
Advert information is kept while the advert is live and for a reasonable period afterwards for record-keeping, dispute handling and website management.
Contact enquiries may be kept for up to [insert period, e.g. 12–24 months].
Marketing subscription details are kept until you unsubscribe or ask us to delete them.
Technical, security and analytics records may be kept for a limited period to help protect and improve the website.
Information required for legal, tax, accounting or dispute purposes may be kept for longer where necessary.

8. How we protect your information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no website or online service can be completely secure. You are responsible for keeping your account login details safe and should not share your password with anyone.

9. Your data protection rights

Under UK data protection law, you may have the following rights:

The right to be informed about how your personal information is used
The right to access the personal information we hold about you
The right to ask us to correct inaccurate information
The right to ask us to delete your information
The right to restrict how we use your information
The right to object to certain uses of your information
The right to data portability, where applicable
The right to withdraw consent, where we rely on consent

If you wish to exercise any of these rights, please contact us using the details at the top of this Privacy Policy.

We may need to verify your identity before responding to your request.

10. Public adverts and user responsibility

Mobility Scooter Hub provides a platform for users to advertise mobility scooters and related mobility assistance equipment.

Users are responsible for the content they include in their adverts. Please avoid including unnecessary personal, sensitive or confidential information in advert descriptions or images.

We may remove or edit adverts where we believe they breach our terms, contain inappropriate content, or create a risk to users or the website.

11. Links to other websites

Our website may contain links to other websites. We are not responsible for the privacy practices, content or security of third-party websites.

You should read the privacy policy of any external website you visit.

12. Children’s privacy

Our website is not intended for children. We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to remove it.

13. International transfers

Some of the services we use, such as website hosting, analytics, email or security providers, may process personal information outside the UK.

Where this happens, we will take reasonable steps to ensure appropriate safeguards are in place, as required by UK data protection law.

14. Complaints

If you are unhappy with how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office, which is the UK regulator for data protection matters.

ICO website: https://ico.org.uk/

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated “Last updated” date. We recommend that you check this page occasionally to stay informed about how we use your personal information.